Policies

ROUGHRIDERS x HARDPRESSED RETURN POLICY 

Roughriders x Hardpressed Collab items that are purchased from Hardpressed can be returned to our store for a full refund or exchange within 30 days of original purchase date. Items must be unworn, with original Hardpressed tags attached and accompanied by the original Hardpressed purchase receipt or order number. Items without a receipt or order number cannot be accepted. If your requested size for exchange is out of stock you will be issued a refund or store credit for the item as long as your purchase was made within the 30 day limit. Roughriders x Hardpressed Collab items that are purchased from the Saskatchewan Roughriders cannot be accepted at our location and must be returned to a Riders store location or through their webstore. 

 

ROUGHRIDERS x HARDPRESSED RETURN OR EXCHANGE THROUGH MAIL

Exchanges through mail will be treated in accordance with the above policy. To ensure that we have the item you are looking for please email  store@hardpressed.ca before putting your exchange in the mail. If your requested size is out of stock you will be issued a refund or store credit for the item. 

All mail returns or exchanges must be accompanied by our return form in order to be processed.

  

STANDARD RETURN POLICY

Hardpressed offers refund, exchange or store credit within 14 days of original purchase date* (with the exception of Oneiro jewelry and sale items - see below)returns for refund must be accompanied by original receipt and original method of payment. After 14 days, Hardpressed offers exchange or store credit only within 90 days of original purchase date when accompanied by original receipt or gift receipt. Credit is issued for original purchase amount only. Store credit does not expire. Items must be unwashed, unworn and in their original condition and with tags attached. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item. All sale items, hats and socks are final sale - no returns or exchanges.

*Note that previously exchanged items are not eligible for return for full refund.

Oneiro jewelry (excluding earrings) is only eligible for exchange or store credit within 14 days of purchase when accompanied by original receipt or gift receipt. All earrings are FINAL SALE for hygiene reasons, no returns or exchanges.

Refunds must be processed back to original method of payment.

 

CHRISTMAS RETURN POLICY

Returns for refund of product purchased between October 1 and December 24 will be treated in accordance with our standard 14 day return policy. However, the exchange or store credit policy will be adjusted to January 15 or 90 days, whichever is later to allow for gifts purchased in early October to be exchanged.

A gift receipt or the original receipt are required in order for items to be exchanged. Returns for refund will only be accepted with original receipt and payment method. Please provide gift receipts when giving gifts!

 

RETURN POLICY FOR ONLINE PURCHASES

Hardpressed offers refund, exchange or store credit within 14 days of original shipping date* (with the exception of sale items - see below) returns for refund must be accompanied by original order confirmation or packing slip. After 14 days, Hardpressed provides exchange or store credit only within 90 days of original shipping date when accompanied by order confirmation or packing slip. Items must be unwashed, unworn and in their original condition and with tags attached. Credit is issued for original purchase amount excluding shipping charges. Store credit does not expire. All sale items hats and socks are final sale - no returns or exchanges.

*Note that previously exchanged items are not eligible for return for full refund.

All items will be inspected upon return and garments that are not in new condition will not be eligible for exchange. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item. Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

In the event that an item from an original online order does not reach the point of fulfillment due to the fact it is unavailable the customer will be contacted and the item will be refunded to the original method of payment. Unless the customer would rather a different item in exchange.

ONLINE RETURN IN STORE

We can also accept returns of online purchases in-store. The same policy as above applies to these returns. Be sure to bring your original order confirmation or packing slip.

Any returns eligible for refund (within the 14 day limit) will be processed in-store back to original method of payment through our online system. Please allow 72 hours for the refund to appear back on your statement.

RETURN OR EXCHANGE THROUGH MAIL

Return is available through mail or in-store at 224 20th St. W in Saskatoon.

Any online return through mail must adhere to the above return policy for online purchases.

All shipping costs to return items must be paid by the customer and original shipping charges are non-refundable. If you choose to exchange items, Hardpressed will cover the cost to send you the replacement items.

All online exchanges are approved at the discretion of Hardpressed Print Studio and cannot be accepted without a completed Online Order Form. Please print the Online Order Return Form foundhere and include it in the package with your returning item(s).

Get one free exchange on your first pair of denim (Canada only) – the shipping is on us! If you would like to try another style or size, please e-mail us at store@hardpressed.ca with your order number in the subject line to receive a return shipping label. This does not apply to returns for refunds or store credit.

We do not offer compensation of items lost or damaged in return shipping to our facility so we recommend that you choose a shipping option with tracking when returning items.

Ship the package to:

HARDPRESSED - RETURNS

224 20TH ST W

SASKATOON, SK

S7M 0W9, CA

Please allow up to 2 business days for your exchange to be processed once it arrives at our facility.

If a customer requests an item be exchanged for a new item and that new item is unavailable, the customer will be contacted to choose whether they would like a refund or store credit.

Feel free to contact us at store@hardpressed.ca before returning your item to determine if we can process your exchange.

If you would like a consultation for our sizing, please email us at store@hardpressed.ca and we will be happy to assist you in getting the right size. We understand that our sizing isn’t consistently the same as the industry standard, so please feel free to reach out with your questions or concerns.

 

 

Hardpressed wants you to be completely satisfied. We want to provide the best service and the best product.

For any questions or concerns related to shipping, returns or exchanges, please contact us at store@hardpressed.ca.

RETURN FORM - CLICK IMAGE BELOW TO PRINT

 

 

 

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