Policies

STANDARD RETURN POLICY

Hardpressed offers refund, exchange or store credit within 14 days of original purchase date* (with the exception of Oneiro jewelry and sale items - see below) After 14 days, Hardpressed offers exchange or store credit only within 90 days of original purchase date. Both returns and exchanges must be accompanied by an original purchase receipt or order confirmation. 

Original method of payment must be present at the time of refund.

Store credit is issued for the original purchase amount only and does not expire. Items must be unwashed, unworn and original purchase condition with tags attached. Items that do not arrive in "new" or "unworn" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

KEEP IN MIND

All sale items, hats and socks are final sale - no returns or exchanges.

  • Oneiro jewelry (excluding earrings) is only eligible for exchange or store credit within 14 days of purchase when accompanied by original or gift receipt. All earrings are FINAL SALE for hygiene reasons, no returns or exchanges.

 

 

ONLINE RETURN POLICY & MAIL EXCHANGES

Returns and exchanges for items purchased online are treated in accordance with our standard return policy when accompanied by a packing slip or order number and can be made through mail or in store at 224 20th St. W in Saskatoon. 

 

All mail exchanges of items purchased online or in store are approved at the discretion of Hardpressed and cannot be accepted without an accurately completed and printed Online Return Form - found  here. The form must be included in the package with your returning item(s) in order for your exchange to be processed.


Refunds for online purchases that are returned through mail or in store are processed through our online system back to your original method of payment, please allow 72 hours for the refund to appear on your statement. Refund and store credit is issued for the original purchase amount excluding shipping charges.


All shipping costs to return items must be paid by the customer and original shipping charges are non-refundable. If you choose to exchange your item, Hardpressed will cover the cost to send you the replacement item(s).

 

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KEEP IN MIND

All sale items, hats and socks are final sale - no returns or exchanges.

All items arriving through mail will be inspected upon return. Items must be unwashed, unworn and in original condition with tags attached. Garments that are not in new condition will not be eligible for exchange. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

  • Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, or have visible stains or have been laundered/dry cleaned, etc.

We do not offer compensation for items lost or damaged in return shipping to our facility so we recommend that you choose a shipping option with tracking when returning items, standard shipping usually works just fine!

SEND TO:

HARDPRESSED - RETURNS

224 20TH ST W

SASKATOON, SK

S7M 0W9, CA

Please allow up to 2 business days for your exchange to be processed once it arrives at our facility.

Feel free to contact us at store@hardpressed.ca before returning your item to determine if we can process your exchange. 

 

CHRISTMAS RETURN POLICY

Returns for refund of product purchased between October 1 and December 24 will be treated in accordance with our standard 14 day return policy. However, the exchange or store credit policy will be adjusted to January 15 or 90 days, whichever is later to allow for gifts purchased in early October to be exchanged.

A gift receipt or the original receipt are required in order for items to be exchanged. Returns for refund will only be accepted with original receipt and payment method. Please provide gift receipts when giving gifts!

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If you would like a consultation for our sizing, please email us at store@hardpressed.ca and we will be happy to assist you in getting the right size. We understand that our sizing isn’t consistently the same as the industry standard, so please feel free to reach out with your questions or concerns.

 

Hardpressed wants you to be completely satisfied. We want to provide the best service and the best product.

For any questions or concerns related to shipping, returns or exchanges, please contact us at store@hardpressed.ca.

RETURN FORM - CLICK IMAGE BELOW TO PRINT

 

 

 

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