Policies

Effective September 1, 2017, our return policy is as follows:

STANDARD RETURN POLICY

Hardpressed offers refund, exchange or store credit within 14 days of original purchase date* (with the exception of Oneiro jewelry and sale items - see below) and must be accompanied by original receipt or gift receipt. After 14 days, Hardpressed offers exchange or store credit only within 90 days of original purchase date when accompanied by original receipt or gift receipt. Credit is issued for original purchase amount only. Store credit does not expire. Items must be unwashed, unworn and in their original condition and with tags attached. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item.   

*Note that previously exchanged items are not eligible for return for full refund.

Refunds must be processed back to original method of payment. 

Oneiro jewelry is only eligible for exchange or store credit, within 14 days of purchase when accompanied by original receipt or gift receipt. All earrings are final sale for hygiene reasons.

All sale items hats and socks are final sale. No returns or exchanges.

CHRISTMAS RETURN POLICY

Returns for refund of product purchased between October 1 and December 24 will be treated in accordance with our standard 14 day return policy. However, the exchange or store credit policy will be adjusted to January 15 or 90 days, whichever is later to allow for gifts purchased in early October to be exchanged.

A gift receipt or the original receipt are required in order for returns to be accepted. Please provide gift receipts when giving gifts!

 

RETURN POLICY FOR ONLINE PURCHASES

Hardpressed offers refund, exchange or store credit within 14 days of original shipping date* (with the exception of sale items - see below) when accompanied by order confirmation or packing slip. After 14 days, Hardpressed provides exchange or store credit only within 90 days of original shipping date when accompanied by order confirmation or packing slip. Items must be unwashed, unworn and in their original condition and with tags attached. Credit is issued for original purchase amount excluding shipping charges. Store credit does not expire.

*Note that previously exchanged items are not eligible for return for full refund.

Return is available through mail or in-store at 224 20th St. W in Saskatoon.

All sale items hats and socks are final sale. No returns or exchanges.

All items will be inspected upon return and garments that are not in new condition will not be eligible for exchange. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item. Circumstances that may warrant a re-stocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

In the event that an item from an original online order does not reach the point of fulfillment due to the fact it is unavailable the customer will be contacted and the item will be refunded to the original method of payment. Unless the customer would rather a different item in exchange.

RETURN OR EXCHANGE THROUGH MAIL

Hardpressed offers refund, exchange or store credit within 14 days of original shipping date* (with the exception of sale items - see below) when accompanied by order confirmation or packing slip. After 14 days, Hardpressed provides exchange or store credit within 90 days of shipping date when accompanied by order confirmation or packing slip. Items must be unwashed, unworn and in their original condition and with tags attached. Credit is issued for original purchase amount excluding shipping charges. Store credit does not expire.

*Note that previously exchanged items are not eligible for return for full refund.

All shipping costs to return items must be paid by the customer and original shipping charges are non-refundable. If you choose to exchange items, Hardpressed will cover the cost to send you the replacement items.

Get one free exchange on your first pair of denim – the shipping is on us! If you would like to try another style or size, please e-mail us at store@hardpressed.ca with your order number in the subject line to receive a return shipping label. This does not apply to returns for refunds or store credit.

We do not offer compensation of items lost or damaged in return shipping to our facility so we recommend that you choose a shipping option with tracking when returning items.

All online exchanges are approved at the discretion of Hardpressed Print Studio and cannot be accepted without a completed Online Order Form. Please print the Online Order Return Form found here and include it in the package with your returning item(s).

Ship the package to:

HARDPRESSED - RETURNS 
224 20TH ST W 
SASKATOON, SK 
S7M 0W9, CA

Please allow up to 2 business days for your exchange to be processed once it arrives at our facility. 

If a customer requests an item be exchanged for a new item and that new item is unavailable, the customer will be contacted to choose whether they would like a refund or store credit.

Feel free to contact us at store@hardpressed.ca before returning your item to determine if we can process your exchange.

If you would like a consultation for our sizing, please email us atstore@hardpressed.ca and we will be happy to assist you in getting the right size. We understand that our sizing isn’t consistently the same as the industry standard, so please feel free to reach out with your questions or concerns.

ONLINE PURCHASE RETURNS IN-STORE

We can also accept returns of online purchases in-store. The same policy as above applies to these returns. Be sure to bring your original order confirmation or packing slip.

Any returns eligible for refund (within the 14 day limit) will be processed in-store back to original method of payment through our online system. Please allow 72 hours for the refund to appear back on your statement. 

Hardpressed wants you to be completely satisfied. We want to provide the best service and the best product.

For any questions or concerns related to shipping, returns or exchanges, please contact us at store@hardpressed.ca.

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