Returns & Exchanges

 

CURBSIDE EXCHANGE OR RETURN

Hardpressed is offering curbside contactless exchange in accordance with our standard return policy as an alternative to visiting us in store.

Curbside contactless exchanges or returns can be made Mon-Fri 10am-5pm at 224 20th St W.

To exchange curbside, please book an appointment on our scheduling app HERE. You’ll have the option to return (drop off only) or exchange (drop off/pick up) depending on what you’re eligible for in accordance with our policy, and there will be an online form to fill out your details. From there, please follow the directions on the app.

 

RETURN OR EXCHANGE FOR ONLINE PURCHASES

Returns and exchanges for items purchased online are treated in accordance with our standard return policy when accompanied by a packing slip or order number and can be made through mail or in store at 224 20th St. W in Saskatoon. 

 

Refunds for all online purchases are processed through our online system back to your original method of payment, please allow 72 hours for the refund to appear on your statement depending on your financial institution. Refund and store credit is issued for the original purchase amount excluding shipping charges.

 

All shipping costs to return items must be paid by the customer and original shipping charges are non-refundable. If you choose to exchange your item, Hardpressed will cover the cost to send you the replacement item(s).

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All online exchanges are approved at the discretion of Hardpressed and cannot be accepted without an accurately completed and printed Online Return Form - found here. The form must be included in the package with your returning item(s) in order for your exchange to be processed. 

KEEP IN MIND

All sale items, hats and socks are final sale - no returns or exchanges.

All items arriving through mail will be inspected upon return. Items must be unwashed, unworn and in original condition with tags attached. Garments that are not in new condition will not be eligible for exchange. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

• Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, or have visible stains or have been laundered/dry cleaned, etc.

We do not offer compensation for items lost or damaged in return shipping to our facility so we recommend that you choose a shipping option with tracking when returning items, standard shipping usually works just fine!

SEND TO:

HARDPRESSED - RETURNS

224 20TH ST W

SASKATOON, SK

S7M 0W9, CA

Please allow up to 2 business days for your exchange to be processed once it arrives at our facility.

Feel free to contact us at store@hardpressed.ca before returning your item to determine if we can process your exchange.