RETURN CONDITIONS

RESTOCKING FEE

All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by Hardpressed depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains, or have been laundered/dry cleaned, etc.

FINAL SALE ITEMS

The following items are considered final sale. They cannot be returned for a refund, exchange, or store credit:

• All items labeled as "final sale" on our website.
• All clearance items purchased in-store.
• All hats, toques, earrings, and socks.

STANDARD RETURN POLICIES

PROCESSING TIME - RETURNS BY MAIL

Once you’ve submitted a request through our Online Return Portal, all returns for refund, store credit, or exchange must be shipped back or in transit within 7 days of receiving a return shipping label. Exchange shipping invoices must be paid before a return label is issued. All return shipping labels will automatically be cancelled after 7 days. 

Returns & Exchanges through mail are processed within 2-4 business days of receipt. During November, December, and January, processing returns & exchanges may take up to 7 business days. If an outgoing item for an exchange is unavailable, the customer will be contacted.

To ensure a smooth and efficient return process, please include in your return package; a copy of the packing slip, original purchase receipt, gift receipt, or order confirmation. This will help us quickly and accurately process your return.

CLEARANCE ITEMS

If purchased in-store: All clearance items are final sale. Customers will be informed when a purchase is final sale prior to processing the transaction. Final sale items will be stamped on the original purchase receipt or have a yellow price sticker. No refunds, exchanges, or store credit available. 

If purchased online: Hardpressed offers store credit only for clearance items that meet our conditions within 7 days of initial ship date – no refunds or exchanges. Clearance items are indicated with an orange “Clearance” label and in the product description on the website. Returns by mail must be processed through our Online Return Portal. The customer will be responsible for the full cost of the discounted return shipping label, which will be deducted from the final store credit amount.

STANDARD REFUND POLICY

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date. Returns must be accompanied by the original purchase receipt or packing slip.

Returning a purchase in-store: Qualifying items can be returned for refund onto the original method of payment, which must be present at the time of refund.

Returning an online purchase by mail: Qualifying items can be returned for refund onto the original method of payment and must be processed through our Online Return Portal. The customer will be responsible for a discounted return shipping label of $5.00 (+tax), which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

Returning an in-store purchase by mail: Please include a note in the return package with the following information: 

Return for Refund
Customer name
Customer email
Order number

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, items tagged with “Final Sale” on the website.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in-store are final sale – no refunds, exchanges, or store credit available.

STANDARD STORE CREDIT POLICY

Hardpressed offers store credit, issued in the form of a gift card, for items that meet our return conditions within 30 days of the original purchase or ship date. Returns for store credit must be accompanied by the original purchase receipt, gift receipt, or order number.

Returning a purchase in-store: Qualifying items can be returned for store credit in the form of a gift card.

Returning an online purchase by mail: Qualifying items can be returned for store credit in the form of a gift card and must be processed through our Online Return Portal. The customer will be responsible for a discounted return shipping label of $5.00 (+tax), which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

Returning an in-store purchase by mail: Please include a note in the return package with the following information: 

Return for Store Credit
Customer name
Customer email
Order number

Hardpressed does not offer store credit for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, items tagged with “Final Sale” on the website.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in-store are final sale – no refunds, exchanges, or store credit available.

STANDARD EXCHANGE POLICY

Hardpressed offers exchanges for items that meet our return conditions within 30 days of the original purchase or ship date. Exchanges must be accompanied by the original purchase receipt, gift receipt, confirmation email, or order number.

Exchanging a purchase in-store: Qualifying items can be exchanged for another item. Any price difference will be charged or credited accordingly by the retail team when facilitating the exchange.

Exchanging an online purchase by mail: Qualifying items can only be exchanged for the same item in a different size (stock permitting)* and must be processed through our Online Return Portal. The customer will be responsible for a discounted exchange shipping label of $14.00 (+tax), which will be invoiced through email. Shipping charges from the original purchase are non-refundable. 

To exchange for a different item altogether, select ‘Return for refund or store credit’ during the online return request process. The new item can be purchased right away or once the refund or store credit has been issued for the return. 

Purchases made in-store are only eligible for refund or store credit if returned through mail.

International orders are not eligible for exchange – only refunds or store credit are available.

Hardpressed does not offer exchanges for the following items: Hats, Toques, Socks, Earrings, Clearance Items*.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds, exchanges, or store credit are available.

RETURN ADDRESS

Returns for refund or store credit for items purchase in-store can be mailed to:

HARDPRESSED PRINT STUDIO INC. – RETURNS
224 20th St. W
Saskatoon, SK.
S7M 0W9, CA

RETURN SHIPPING FEES FOR ONLINE ORDERS

Domestic Returns: the cost of a discounted return shipping label for return requests submitted through the portal will be deducted from the final refund or store credit amount once our fulfillment team receives and processes the return, unless otherwise stated. Exchange shipping fees will be invoiced to the customer upon completing a request on our Online Return Portal.  

Hardpressed does not offer compensation for items that are lost or damaged in transit to our facility.

Domestic return shipping fees are as follows:

International Returns: we still require that your return request is processed through our Online Return Portal, however, you will be responsible for providing and covering the full cost of return shipping, including duties and taxes. We are unable to provide prepaid international return shipping labels.

SHIPPING POLICIES

PROCESSING TIMES

We pride ourselves on our efficient order processing and work diligently to get your order to you as soon as possible. Our team packs orders Monday through Friday, with the standard processing time of 2-4 business days. Customers who choose Xpresspost can expect their orders to be processed within 1-2 business days, ensuring even faster delivery times.

Orders placed after 11 am CST from Monday to Friday will begin processing the following business day, irrespective of the shipping method selected. Similarly, orders placed on Saturdays, Sundays, or company observed holidays will not begin processing until the following business day.

All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.

IN-STORE PICKUP

Hardpressed offers free online order pickup from our storefront location at 224 20th Street West in Saskatoon. To order for in-store pickup, select ‘Pick up’ under 'Delivery method' during the first step of the online checkout process. Before placing the order, ensure that the delivery method selected is 'Pick up in store - 224 20th St. West'.

Please note that the initial confirmation email does not indicate that the order is ready for pickup. A second email will be sent once the order is packed and available for pickup. Orders are typically fulfilled within 1-3 business days.

You will have 30 days to pick up your order from the date you receive a ‘Ready for Pickup’ email. After 30 days, the order will automatically be cancelled and you will receive a store credit for the order amount. We recommend collecting your order within 14 days of receiving a 'Ready for Pickup' notification to ensure that all return options remain available to you.

Please note that we require proof of ID to ensure that the correct order is picked up.

If someone else will be picking up your order - please call or email us with the full name of the person who will be picking up the order on your behalf. They will need to bring your order number and the name associated with the original order. Their ID will also be required at the time of pick-up.

SASKATOON LOCAL DELIVERY

Hardpressed offers free local delivery to Saskatoon residents within city limits, *subject to some exclusions. To choose this option, select ‘Local delivery’ under ‘Shipping method’ during the second step of the checkout process. Our team members, rather than Canada Post, fulfill all local delivery orders. Before placing your order, please ensure that your address qualifies for this option by reading our exclusions.

Local delivery orders are fulfilled on Thursdays or Fridays, which means that it may take up to 6 business days for the order to be delivered. Hardpressed will send an email confirmation once the order has been delivered. Please note that some delays may occur due to weather or other factors that are beyond our control. If significant delays are expected, you will be contacted to discuss alternative shipping or pick up options.

If an order that is placed for Local delivery falls within our exclusions and is not eligible for free local delivery, you will be notified. If we don’t receive a response within 7 days, the order will automatically be changed to ‘In-store pick up’. Customers will then have 23 days to pick up their order. If the order hasn’t been picked up within 23 days of receiving an email from us, it will be cancelled and you will receive a store credit for the order amount.

*PO boxes, apartments, condos, business addresses, RR sites, or addresses located in the surrounding areas are not eligible for Saskatoon Local Delivery.

DOMESTIC SHIPPING

Hardpressed offers $9.00 (+tax) Flat-rate Standard Shipping or courier calculated rates for Expedited Parcel and Xpresspost via Canada Post. Shipping rates will be calculated based on order size and shipping destination on the second step of the checkout process.

Orders are typically delivered within 2-10 business days from the date of shipment, depending on the final destination of the package. Customers will receive delivery estimates and relevant tracking information via email once Canada Post has processed the package at their sorting facility. Shipping, handling, and delivery of the package are the sole responsibility of Canada Post.

All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.

INTERNATIONAL SHIPPING

We currently provide international shipping to the United States and the United Kingdom only. 

Hardpressed offers courier calculated rates for Tracked Packet International, Expedited Parcel USA, or Xpresspost International via Canada Post. Shipping rates will be calculated based on order size and shipping destination on the second step of the checkout process.

Orders typically take between 14-20 business days to arrive from the date of shipment. Customers will receive delivery estimates and relevant tracking information via email once Canada Post and the courier in the destination country have processed the package at their sorting facility. Shipping, handling, and delivery of the package are the responsibility of Canada Post and the local courier in the destination country.

It is important to note that customs, duties, and charges are not estimated or paid by Hardpressed. These additional fees may be charged upon delivery and are the sole responsibility of the customer.

All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.

FULFILLMENT POLICIES

LOST OR DAMAGED ITEMS

If items are lost or damaged during shipping with Canada Post, Hardpressed will initiate a claims process with Canada Post. If the claim is approved, Hardpressed will either replace the entire order, or provide a full refund or store credit.

OUT OF STOCK ITEMS

In the event that an item from an online order is unavailable, the customer will be contacted. Unless an alternative item is requested, Hardpressed will refund the cost of the unavailable item back onto the original payment method within 7 days of contacting the customer.

DEFECTIVE OR WRONG ITEM(S) RECEIVED

If purchased in-store: Hardpressed is happy to reconcile this for you. Please call us at 1 (306) 384-5488, send us an email at store@hardpressed.ca, or come back to the store with the defective item and your original purchase receipt and we will be happy to resolve the matter as soon as possible.

If purchased online: To process an exchange for a damaged or incorrect item, please use our Online Return Portal and choose "Item is damaged" or "Received wrong item" as the reason for return. Select the same item and size for exchange and provide any necessary photos when prompted. Upon review and approval, a return label with steps on how to return the item(s) will be emailed to the customer. This may take up to 3 business days. A replacement (stock permitting) will be sent once the defective/wrong item is received back at our facility. Hardpressed will cover all shipping costs.