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RETURN POLICIES

BLACK FRIDAY POLICY

SPEND $100, GET ENTERED TO WIN A $500 HARDPRESSED GIFT CARD
Applies to online orders only, in-store purchases are not eligible for entry for the $500 gift card. One entry per customer. Additional entries will be disqualified. One gift card will be awarded. The winner of the $500 gift card will not be able to return items from their winning online order for a refund. The original sale will become final. The $500 gift card prize is not eligible to return for cash or other value.

SPEND $250, RECEIVE AN ADDITIONAL 10% OFF
Applies to online and in-store purchases. Purchases that are over $250 before shipping and taxes are eligible for an additional 10% off. The discount will be automatically applied at checkout.

ALL HARDPRESSED ITEMS ARE ON SALE WITH DISCOUNTS UP TO 20% OFF

All product discounts apply to both online and in-store purchases. Product discounts will be shown on each product page on hardpressed.ca and posted in-store and applied at checkout. Discounts are only available during the promotional period with limited quantities available. 

SASK FRIDAY / BLACK FRIDAY RETURNS
All items purchased during Sask Friday or Black Friday will be eligible for exchange in-store or through our Online Return Portal in accordance with our standard policies. Sask Friday/Black Friday exchanges sent back through mail will be subject to a $10 flat rate return shipping fee invoiced to the email associated with the original purchase which must be paid before the exchanging items can be shipped.

*Clearance items are marked with a 'Final Sale' note in the product description. Please read the clearance policy at the bottom of this page as these items differ from Sask Friday/Black Friday promotional sales.

*Only purchases completed during the promotion window are eligible for discounts. 

*Promotion runs from Thursday, November 25th at 10am CST until Monday, November 29th at 11:59pm CST

*Purchases placed before or after this window are not eligible for price matching, additional discounts, or contest entry.

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REFUNDS

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date*. Returns must be accompanied by the original purchase receipt or packing slip/order number.

If returning in store: the original method of payment must be present at the time of refund.

If returning through mail: your original purchase must have been an online purchase as we are unable to issue refunds for in-store purchases returned through mail. Refunds through mail for online purchases must be processed through our Online Return PortalYou, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

 

STORE CREDIT

Hardpressed offers store credit in the form of a gift card for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or packing slip/order number.

If returning in store: qualifying items can be exchanged for another item OR store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit only, no exchanges. All returns for store credit must be processed through our Online Return Portal.You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit gift card amount. Shipping charges from the original purchase are non-refundable. 

Items that are not available online (in-store only items) cannot be returned through mail.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify. 

 

CONTACTLESS RETURNS

Hardpressed is offering curbside contactless exchange in accordance with our standard return policy as an alternative to visiting us in store.

Prior to coming, email us at store@hardpressed.ca or call 306-384-5488 with your order number to ensure the items qualify for return. If you would like to exchange your item for another item with the same price, our team can hold the new item for 24 hours. Our team will walk you through the process to complete your curbside return. 

Curbside contactless exchanges or returns can be made Mon-Fri, 10am-5pm at 224 20th St W.

 

RETURN CONDITIONS

All returned items, arriving in-store or through mail, will be inspected upon being received. Items must be unwashed, unworn, and in their original new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, or have visible stains or have been laundered/dry cleaned, etc.

 

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FINAL SALE ITEMS

All hats, toques, and socks are final sale - no refunds or store credit available.

Oneiro jewelry (excluding earrings) is only eligible for store credit within 14 days of purchase when accompanied by the original or gift receipt. All earrings are FINAL SALE for hygiene reasons, no refunds or store credit. 

 

HOLIDAY RETURN POLICY

Our regular return policies apply to purchases made during the holiday season. However, our store credit policy is extended: any purchase made between October 1st -  December 24th will be eligible for store credit until January 15th, 2022 or within 90 days of the original purchase or ship date*, whichever date is later.

 

CLEARANCE ITEM POLICY

If purchased in store: All clearance items are final sale. No returns or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date*. If returning through mail you, the customer, will be responsible for the full return shipping cost which will be deducted from the final store credit gift card amount. Please read through our policies in full to make sure your item(s) meet the requirements.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

*Clearance items are marked with a 'Final Sale' note in the product description. Only products that include this note are considered final sale.

 

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If you have already taken a look at our size guides and would like a consultation for our sizing, please email us at store@hardpressed.ca and we will be happy to assist you in getting the right size. We understand that our sizing isn’t consistently the same as the industry standard, so please feel free to reach out with your questions or concerns.  

Hardpressed wants you to be completely satisfied. We want to provide exceptional service and the best product.
 
For any questions or concerns related to shipping or returns, please contact us at store@hardpressed.ca.


GO TO RETURN PORTAL - CLICK HERE  

 

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