Returns & Exchanges

Return Policies

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date*. Returns must be accompanied by the original purchase receipt or packing slip/order number.

If returning in store: the original method of payment must be present at the time of refund.

If returning through mail: your original purchase must have been an online purchase as we are unable to issue refunds for in-store purchases returned through mail. Refunds through mail for online purchases must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

Hardpressed offers store credit in the form of a gift card for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or packing slip/order number.

If returning in store: qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit. All returns for store credit must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit gift card amount. Shipping charges from the original purchase are non-refundable.

In-store purchases returned by mail: qualifying items can be returned for store credit only. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for the full shipping cost and we will not deduct any return fees from the final store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify. 

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or packing slip/order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail: qualifying items can be exchanged for the same item in a different size only. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 return shipping fee which will be invoiced to your email. Shipping charges from the original purchase are non-refundable.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify. 

All returned items, arriving in-store or through mail, will be inspected upon being received. Items must be unwashed, unworn, and in their original new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, or have visible stains or have been laundered/dry cleaned, etc.

All hats, toques, earrings, and socks are final sale - no refunds, exchanges or store credit available.

Oneiro jewelry (excluding earrings) is only eligible for store credit within 14 days of purchase when accompanied by the original or gift receipt.

If purchased in store: All clearance items are final sale. No returns or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date*. If returning through mail the customer will be responsible for the full return shipping cost which will be deducted from the final store credit gift card amount. Please read through our policies in full to make sure your item(s) meet the requirements.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

*Clearance items are marked with a note in the product description. Only products that include this note are considered Clearance.

Please read all of the above information in full before sending back your item(s) to make sure you qualify for a return. All returns & exchanges through mail must be processed through our Online Return Portal and accompanied by the original purchase receipt or packing slip. Please use the provided prepaid shipping label (when applicable).

International returns can be mailed to:

HARDPRESSED PRINT STUDIO
224 20th St. W
Saskatoon, SK
S7M 0W9, CA 

$5 Return for Refund or Store Credit - a $5 flat rate return shipping fee will be deducted from the final refund or store credit amount.

$10 Straight Exchange - a $10 flat rate return shipping fee will be invoiced to your email upon starting the return process.

Returned Clearance Items for Store Credit - the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. 

International Returns - the customer will be responsible for the full return shipping cost as we are unable to issue international prepaid shipping labels. Please be sure to include the original purchase receipt, packing slip or some reference to your original order number in your package. Otherwise, we will be unable to process your return. 

In-Store Purchases Returned Through the Mail - the customer will be responsible for purchasing a return shipping label and we will not deduct any return fees from the final store credit amount. Please email us at store@hardpressed.ca to facilitate this type of return. 

Defective or Wrong Item Received - Hardpressed will cover all return and replacement shipping costs if your item is determined to be defective or incorrectly delivered. Please utilize our Online Return Portal and be sure to select the correct reason for return.

More Questions?

We've got answers.

Contact Us

Need to get in touch?
Send us an email

DID YOU GET THE MEMO?

It's the e-letter you look forward to.
You'll get: entries into monthly draws for a $250 gift card, 10% off your first order, exclusive offers, and hot-off-the-press updates.