Returns & Exchanges

Return Policies

FINAL SALE ITEMS
All products that have an orange "Final Sale" tag online or a discounted price in-store are FINAL SALE. Returns for refund, store credit, or exchange will not be permitted.

CLEARANCE ITEM RETURN POLICY
All clearance items purchased in-store are final sale in accordance with our Clearance Item Policy. No refunds, exchanges, or store credit.

All clearance items purchased online are eligible for Store Credit only (no refunds or exchanges) within 7 days of the initial ship date. If returning through mail, the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. Store credit will be issued for the original purchase amount only (less applicable return fees). Clearance items are tagged with an orange "Clearance" tag online.

BOGO 50% DENIM POLICY
All BOGO 50% denim purchased in-store are final sale. No refunds, exchanges, or store credit.

All BOGO 50% denim purchased online are eligible for Store Credit only (no refunds or exchanges) within 7 days of the initial ship date. If returning through mail, the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. Store credit will be issued for the original purchase amount only (less applicable return fees). If the higher-priced denim is returned, the 50% discount that was applied to the second item will be deducted from the final store credit amount.

FREE TOQUE PROMOTION POLICY
Purchases of $100 or more (before shipping and taxes) are eligible for one (1) free Hardpressed adult or kids toque. Promotion is available in-store and online while supplies last. Total spend on BOGO 50% Denim cannot be counted toward the $100 Free Toque promotion, as two promotions cannot be applied to the same items.

Free toques cannot be returned or redeemed for cash or any other value. If an order that qualified for a free toque is returned, the refund or store credit will be issued for the original purchase amount only (less applicable return fees). If the return causes the order amount to be less than $100, the current retail price of the toque will be deducted from the final refund or store credit amount or charged to the customer.

PROMOTIONAL WINDOW
Product markdowns, BOGO 50% denim, and free toque over $100 promotions are expected to run from Thursday, January 25th at 10am CST until Monday, February 26th at 10am CST. Only purchases completed during the promotion window are eligible for discounts and promotions. Purchases placed before or after the below windows are not eligible for price matching or additional discounts. Hardpressed reserves the right to adjust promotion window as needed.

We ask that the item meets our return conditions and is accompanied by an original receipt, gift receipt, or online order number if it’s available to you. 

If you need to send the item back through mail, please follow the steps on our Online Return Portal using the order number and email address associated with the original order (from the person who gifted you the item). If you need a store credit sent to a different email than the one associated with the original order, please send us an email with your original order number and RMA number to notify us.

If you will be coming into the store, simply bring the item and gift receipt or order number with you to return or exchange the item.

Hardpressed offers refunds* for items that meet our return conditions within 14 days of the original purchase or ship date. Refunds must be processed onto the original method of payment, so you may need assistance from the person who initially purchased the gift.

Hardpressed offers exchanges or store credit* in the form of a gift card for items that meet our return conditions within 90 days of the initial purchase or ship date.

*Some exclusions apply. Read our full policies for details.

The following items are considered final sale, which means that they cannot be returned for a refund, exchange, or store credit:

  • Any items labeled as "final sale" on our website.
  • All clearance items purchased in-store.
  • All hats, toques, earrings, and socks.
  • ONEIRO earrings.

For ONEIRO jewelry (excluding earrings), store credit is the only option available within 14 days of purchase when accompanied by the original purchase receipt, gift receipt, order confirmation, or packing slip.

If purchased in store: All clearance items purchased in-store are final sale. Customers will always be informed when a purchase is final sale prior to processing the transaction. Final sale items will be stamped on the original purchase receipt. No refunds, exchanges, or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date – no returns or exchanges.Clearance items are marked with a note in the product description of the items product page on the Hardpressed website. Returns through mail can be processed on our Online Return Portal. The customer will be responsible for the full cost of the discounted return shipping label, which will be deducted from the final store credit amount. 

ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

*Clearance items are marked online with a tag & note in the product description or in-store with a yellow tag.

To ensure an order/purchase qualifies for a return, please read the return policies in full.

Returns & exchanges through mail for online purchases must be processed through our Online Return Portal and accompanied by the original packing slip, purchase receipt, gift receipt, order confirmation email, or order number. Please use the provided prepaid shipping label (when applicable).

PROCESSING TIME

Returns & Exchanges are processed within 2-4 business days of receipt. During November, December, and January, processing returns & exchanges may take up to 7 business days. If an outgoing item for an exchange is unavailable, the customer will be contacted.

RESTOCKING FEE

All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date. Returns must be accompanied by the original purchase receipt or packing slip.

If returning in store: The original method of payment must be present at the time of refund.

If returning through mail: Refunds through mail for online purchases must be processed through our Online Return Portal. The customer will be responsible for paying a discounted return shipping label of $5.00 (+tax), which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

If returning an in-store purchase by mail: Please include in your package a note with the following information: 

Return for Refund
Customer name
Customer email
Order number

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in store are final sale – no refunds or store credit is available.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date. Returns for store credit must be accompanied by the original purchase receipt, gift receipt, or order number.

If returning in store: Qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: All returns for store credit must be processed through our Online Return Portal. The customer will be responsible for paying a discounted return shipping label of $5.00 (+tax), which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: Please include in your package a note with the following information: 

Return for Store Credit
Customer name
Customer email
Order number

Hardpressed does not offer store credit for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in store are final sale – no refunds or store credit is available.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt, gift receipt, or order number. Earrings are final sale.

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date. Exchanges must be accompanied by the original purchase receipt, gift receipt, confirmation email, or order number.

If exchanging in store: Qualifying items can be exchanged in-store for another item. Any price difference will be charged or credited accordingly by the retail team when facilitating the exchange.

If exchanging through mail: Qualifying items can only be exchanged for the same item in a different size (stock permitting)*. International orders are not eligible for exchange - only refunds or store credit are available. All exchanges must be processed through our Online Return Portal. The customer will be responsible for paying a discounted exchange shipping label of $14.00 (+tax), which will be invoiced through email. Shipping charges from the original purchase are non-refundable. 

To exchange for a different item altogether, select ‘Return for refund or store credit’ during the online return process. The new item can be purchased right away or once the store credit has been issued for the return. 

Purchases made in-store are only eligible for refund or store credit, determined by return policies, if returned through mail. Returns can be mailed to:

HARDPRESSED PRINT STUDIO INC. – RETURNS
224 20th St. W
Saskatoon, SK.
S7M 0W9, CA 

International orders are not eligible for exchange – only refunds or store credit are available.

Hardpressed does not offer exchanges for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

Hardpressed offers refunds onto the original method of payment for items that meet our return conditions within 14 days of the original purchase or ship date.

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date.

Hardpressed does not offer exchanges for international orders. Please return the item(s) for store credit which can be used to purchase another size or item.

All returns must be accompanied by the original purchase receipt or order number.

Returns for refund or store credit through mail must be processed through our Online Return Portal. The customer will be responsible for the full return shipping cost as we are unable to issue international prepaid shipping labels. Shipping charges from the original purchase are non-refundable. Refunds are issued to the original method of payment and store credit is issued in the form of a virtual gift card.

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, Oneiro Jewelry**.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

**Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale. 

Please read our policies in full before mailing your item(s) to make sure you qualify for a return. 

Returns & exchanges through mail for online purchases must be processed through our Online Return Portal and accompanied by the original packing slip or order number. Please use the provided prepaid shipping label (when applicable).

Customers wishing to make a return from an in-store purchase must email store@hardpressed.ca prior to mailing items.

Returns must be mailed to:

HARDPRESSED PRINT STUDIO
224 20th St. W
Saskatoon, SK
S7M 0W9, CA

$5 Return for Refund or Store Credit - a $5 flat rate return shipping fee will be deducted from the final refund or store credit amount.

$14 Straight Exchange - a $14 flat rate exchange shipping fee will be invoiced through email upon starting the return process. This covers shipping both ways.

Return Clearance Items for Store Credit - the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. 

International Returns - the customer will be responsible for the full return shipping cost as we are unable to issue international prepaid shipping labels. Please submit a return request through our Online Return Portal and be sure to include the original order number in your package. Otherwise, we will be unable to process your return.   

In-Store Purchases Returned Through the Mail - the customer will be responsible for purchasing a return shipping label and we will not deduct any return fees from the final store credit amount. Please email us at store@hardpressed.ca to facilitate this type of return. 

Defective or Wrong Item Received - Hardpressed will cover all return and replacement shipping costs if your item is determined to be defective or incorrectly delivered. Please submit a return request through our Online Return Portal and be sure to select the correct reason for return (i.e. item is damaged or received wrong item).

We're so sorry that you’ve received a defective or wrong item in your order and we want to apologize for any inconvenience this may have caused! We do our best to quality-check all of our products before they are shipped or put on our retail floor. However, we are human after all, so sometimes mistakes can happen.

If purchased in-store: If you’ve received a brand new item with a defect or the wrong item was placed in your bag, we are happy to reconcile this for you. Please call us at 1 (306) 384-5488, send us an email at store@hardpressed.ca, or come back to the store with the defective item and your original purchase receipt and we will be happy to resolve the matter as soon as possible.

If purchased online: To process an exchange for a damaged or incorrect item, please use our Online Return Portal and choose "Item is damaged" or "Received wrong item" as the reason for return. Select the same item and size for exchange and provide any necessary photos when prompted. Upon review and approval, a return label with steps on how to return the item(s) will be emailed to the customer. This may take up to 3 business days. A replacement (stock permitting) will be sent once the defective/wrong item is received back at our facility. Hardpressed will cover all shipping costs.

If the item you'd like in exchange is out of stock, your best option is to send it back for store credit. Store credit is issued in the form of a virtual gift card, can be used online or in-store, and never expires. From there, you can sign up for restock notification to be notified when the item you want has been restocked. If it's an item that won't be restocked, the store credit can be used toward any other item!

In the event that an item from an online order is unavailable, the customer will be contacted. Unless an alternative item is requested, Hardpressed will refund the cost of the unavailable item back onto the original payment method within 7 days of contacting the customer.

More Questions?

We've got answers.

Contact Us

Need to get in touch?
Send us an email

DID YOU GET THE MEMO?

It's the e-letter you look forward to.
You'll get: entries into monthly draws for a $250 gift card, 10% off your first order, exclusive offers, and hot-off-the-press updates.