FAQ

Questions & Answers

Most Popular Questions

REFUNDS
Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date.* Returns must be accompanied by the original purchase receipt or order number.

If returning in store: the original method of payment must be present at the time of refund.

If returning through mail: Refunds through mail for online purchases must be processed through our Online Return Portal. The customer will be responsible for a $5 flat rate return shipping fee which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

If returning an in-store purchase by mail: qualifying items can be returned for refund to the original method of payment. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the refund amount. Items that are not available online (in-store only items) cannot be returned through mail. 

STORE CREDIT
Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or order number.

If returning in store: qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit in the form of a virtual gift card. All returns for store credit must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: qualifying items can be returned for store credit in the form of a virtual gift card. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the final store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

EXCHANGES
Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 exchange shipping fee (covers shipping both ways) which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

**International orders are not eligible for exchange - only refunds or store credit are available.

Please note: Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available. Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale.

Hardpressed does not offer refunds, store credit, or exchanges for the following items: Hats, Toques, Socks, Earrings.

Read our full policies here for details on clearance items, promotional sales, and other exceptions.


RETURN CONDITIONS
All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 exchange shipping fee (covers shipping both ways) which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

**International orders are not eligible for exchange - only refunds or store credit are available.

Please note: Clearance items are not eligible for exchange. They are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

If the item you'd like in exchange is out of stock, your best option is to make a return for store credit instead. Store credit is issued in the form of a virtual gift card (or physical gift card if brought into the store), can be used online or in-store, and never expires. From there, you can sign up for restock notification to be notified when the item you want has been restocked. If it's an item that won't be restocked, the store credit can be used toward any other item!

Our retail location, 224 20th Street W. in Saskatoon, is typically open the following hours:

MON - FRI: 10 - 5:30
SAT: 10 - 5
SUN: CLOSED*
Stat Holidays & Company Observed Holidays: CLOSED

*We're open on Sundays from the second weekend in November until the last weekend in December.

Our Google hours are updated regularly and reflect our storefront hours. Our customer service department is closed on weekends, statutory holidays and company observed holidays. 

Great question! We often rotate through designs seasonally, so there's a chance that the design is being phased out. However, if a Hardpressed item is low in stock and is not a limited edition, seasonal item, or a clearance item being phased out to make room for new designs; we typically restock it within a 2 week time-frame.

We recommend to sign up for back-in-stock notifications. To do this, visit the product page of the item you’re interested in, select your style/size/colour, and enter your email by clicking the ‘Notify me when available’ button that will appear. When items are restocked, you'll receive a one-time e-mail and be able to purchase online or in-store.

Due to high demand, we can't reserve items over the phone. However, we offer an in-store pick up option through our online store. If an item is out of stock online you can sign up for a back-in-stock notification through the product page.

Yes, we offer most of our t-shirts in sizes up to 6XL and black sweaters in sizes up to 3XL, 4XL, and 5XL depending on available stock from our suppliers. 

At this time we are unable to order larger-sized sweaters in other colours, we apologize for this inconvenience. We hope to be able to offer this option in the future.

If you would like to order a larger size than what is available on the product page, please send us an email at store@hardpressed.ca with the title of the design you're interested in and the size you need and we'll go from there.

We’re so sorry that your Hardpressed item isn’t holding up as well as it should! If your item was purchased within the last 90 days, you may qualify for a replacement or store credit. If the 90 days have passed, there might be something else we can do for you on a case-by-case basis.

Please email us at store@hardpressed.ca with your name, order number, a photo of the problem area(s) on your item, a description of how you’ve washed and dried the item (including detergent used) and a brief description of the issue. We’ll be happy to look into this for you!

Store credit is a refund issued in the form of a Hardpressed gift card. If you've completed a return through the mail, it will be sent to your email in the form of a virtual gift card. If you've completed a return in-store, it will be given to you on a physical gift card.

Store credit can be used online by entering the unique gift card code at checkout in the 'Gift Card' section.

Store credit can be used in-store by presenting your physical or virtual gift card, or unique QR code associated with the gift card.

Store credit never expires. Save it for a rainy day! :)

Stores & Services

If you would like to visit us in person, you can find us at our one and only storefront location:

224 20th Street W, Saskatoon, SK.

We would love to see you!

Yes! We have hosted pop-up shops in Regina, Moose Jaw, Swift Current, and Prince Albert in the past. However, our last pop-up shop was in 2019. We don't have any upcoming pop-ups planned yet, but stay tuned! This information is up-to-date as of December 2022.

Unfortunately, we no longer offer any custom print or design work as our print capacity is full. This information is current as of December 2022. We have no plans to resume this service at this point in time. In addition, we are not able to print any of our designs onto another garment or colour. All of our designs are solely available as you see them online.

Unfortunately not. All of our designs come "as is" and cannot be custom printed onto another item. A lot of time goes into each particular design and the final product is always carefully thought out to ensure that the design performs in the best way possible!

Thank you for your interest in our products! Unfortunately we do not offer wholesale as our capacity is full between our storefront location and online store. :)

Contact Information

Still haven't found the answer you're looking for? Get in touch with the Hardpressed team!

Email (all inquiries): store@hardpressed.ca

Phone (storefront or retail inquires): 306-384-5488

Location224 20th Street West, Saskatoon, SK, S7M0W9

Return Policies

Standard Policies

All Hardpressed returns for store credit, refund, or exchange must be accompanied by an original purchase receipt or order number. The original method of payment must be present at the time of refund if returning in-store. All shipping costs are non-refundable.

All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

If returning through the mail, item(s) must be returned by submitting a request via our Online Return Portal.

*Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

For hygiene reasons, all hats, toques, earrings, socks, and any item tagged with 'Final Sale' on the website, are final sale. No refunds, store credit, or exchanges.

All clearance items purchased in-store are final sale - no refunds, store credit, or exchanges.

Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale.

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 return shipping fee which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

**International orders are not eligible for exchange - only refunds or store credit are available.

Please note: Clearance items are not eligible for exchange. They are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or order number.

If returning in store: qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit in the form of a virtual gift card. All returns for store credit must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: qualifying items can be returned for store credit in the form of a virtual gift card. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the final store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

Store credit is issued for the original purchase amount only (less applicable return fees) and does not expire. All original shipping costs are non-refundable.

Hardpressed does not offer store credit for the following items: Hats, Toques, Socks, Earrings.

Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale. 

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date.* Returns must be accompanied by the original purchase receipt or order number.

If returning in store: the original method of payment must be present at the time of refund.

If returning through mail: Refunds through mail for online purchases must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

If returning an in-store purchase by mail: qualifying items can be returned for refund to the original method of payment. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the refund amount. Items that are not available online (in-store only items) cannot be returned through mail.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

Refunds are issued for the original purchase amount (less applicable return fees) only and must go back to the original method of payment. All original shipping costs are non-refundable.

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, Oneiro Jewelry**.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

**Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale. 

Sale & Clearance Policies

If purchased in store: All clearance items are final sale. No refunds or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date. If returning through the mail, item(s) must be returned by submitting a request via our Online Return Portal and the customer will be responsible for the full return shipping cost which will be deducted from the final store credit gift card amount. Please make sure your item(s) meet our return conditions before returning a clearance item.

Clearance items are marked online with a tag & note in the product description, or in-store with a yellow tag.

Exemptions: regular-priced items that are only on sale for a promotional period.

Our regular return policies apply to purchases made during the holiday season. However, we offer an extension on our store credit & exchange policy.

Purchases* made between October 1st -  December 24th will be eligible for store credit or exchange only until January 15th, 2023 or within 90 days of the original purchase or ship date, whichever date is later.

Hardpressed only offers refunds onto the original method of payment on items that meet our return conditions within 14 days of the original purchase or ship date, regardless of when they were purchased. Returns must be accompanied by the original purchase receipt or order number.

*Clearance items are excluded from this extensionItems fall under our clearance policy if they have a "Clearance" tag & note in the online product description or a yellow price tag when shopping in-store. Read our policies for details.

The following policies apply to purchases made during our Sask Friday promotional period: Nov. 11th at 5pm - Nov. 28th at 11:59pm (2022).

Items fall under our clearance policy if they have a "Clearance" tag & note in the online product description or a yellow price tag when shopping in-store. Read our policies for details.

For items that meet our return conditions and were only marked down during the promotional period, Hardpressed offers the following return options:

Refund onto the original method of payment within 14 days of original purchase or ship date. Refunds are issued for the original purchase amount only, excluding shipping charges and less applicable mail return fees.

Store credit within 90 days of the original purchase or ship date. Store credit is issued for the original purchase amount only, excluding shipping charges and less applicable mail return fees.

Exchange within 90 days of the original purchase or ship date. Exchanges can only be processed for the same item in a different size. The customer will not be required to pay a price difference if the original item purchased is currently at a higher price. If returning through the mail, the customer will be responsible for the exchange fee, which covers shipping both ways.

All items returned through the mail must be processed through our Online Return Portal.

If items are returned from an order that previously qualified for a free $100 gift card, and the order total before shipping and taxes becomes less than $500, the $100 gift card will be canceled and void. If the gift card has been used and items from the original order are returned, the gift card amount will be deducted from the final refund or store credit amount.

If items are returned from an order that previously qualified for an extra 10% off, and the order total before shipping and taxes becomes less than $250, the order will no longer qualify for this promotion. Thus, the 10% off that had been applied to the original order will be deducted from the final refund or store credit amount.

Returns & Exchanges

Returns

We ask that the item meets our return conditions and is accompanied by an original receipt, gift receipt, or online order number if it’s available to you. 

If you need to send the item back through mail, please follow the steps on our Online Return Portal using the order number and email address associated with the original order (from the person who gifted you the item). If you need a store credit sent to a different email than the one associated with the original order, please send us an email with your original order number and RMA number to notify us.

If you will be coming into the store, simply bring the item and gift receipt or order number with you to return or exchange the item.

Hardpressed offers refunds* for items that meet our return conditions within 14 days of the original purchase or ship date. Refunds must be processed onto the original method of payment, so you may need assistance from the person who initially purchased the gift.

Hardpressed offers exchanges or store credit* in the form of a gift card for items that meet our return conditions within 90 days of the initial purchase or ship date.

*Some exclusions apply. Read our full policies for details.

Please make sure your item(s) meet our return conditions before sending them back for return. Read full details on our Returns Page.

All returns through the mail must be processed through our Online Return Portal using the information associated with the original order (order # and email address) and accompanied by the original purchase receipt or packing slip.

Good news - Hardpressed covers more than half of your return shipping costs! You will only be responsible for a flat rate fee in most cases, with the exception of clearance items or international returns. Return shipping fees are outlined below.

$5 Return for Refund or Store Credit - a $5 flat rate return shipping fee will be deducted from the final refund or store credit amount.

$10 Straight Exchange - a $10 flat rate shipping fee will be invoiced through email upon starting the return process.

Return Clearance Items for Store Credit - the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. 

International Returns - the customer will be responsible for the full return shipping cost as we are unable to issue international prepaid shipping labels. Please submit a return request through our Online Return Portal and be sure to include the original order number in your package. Otherwise, we will be unable to process your return.  

In-Store Purchases Returned Through the Mail - the customer will be responsible for purchasing a return shipping label and we will not deduct any return fees from the final store credit amount. Please email us at store@hardpressed.ca to facilitate this type of return. 

Defective or Wrong Item Received - Hardpressed will cover all return and replacement shipping costs if your item is determined to be defective or incorrectly delivered. Please submit a return request through our Online Return Portal and be sure to select the correct reason for return (i.e. item is damaged or received wrong item).

Yes! Please make sure your item(s) meet our return conditions before coming to make a return in-store. Returns must be accompanied by the original order number, which can be found in your confirmation email or the top right-hand corner of your packing slip. 

Refunds for all qualifying online purchases will be processed through our online system back to your original method of payment at the time of return. Please allow up to 72 hours for the refund to appear on your statement depending on your financial institution. Store credit will be issued in the form of a gift card which never expires and can be used online or in-store. Refunds and store credit are issued for the original purchase amount only, excluding shipping charges.

Yes - qualifying items can be returned for refund to the original method of payment or store credit. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the refund or store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

Store Credit

If exchanging in-store: Simply bring the qualifying item you’d like to exchange with you to our storefront, accompanied by the original purchase receipt or order number and our sales associates will assist you in completing your exchange.

If exchanging through mail: Qualifying items can be exchanged for the same item in a different size only and must be processed through our Online Return Portal. The customer will be responsible for a $10 return shipping fee which will be invoiced to your email. If you'd like to exchange for a different item altogether, choose to return for store credit during the process instead.

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or order number.

If returning in store: qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit in the form of a virtual gift card. All returns for store credit must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: qualifying items can be returned for store credit in the form of a virtual gift card. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the final store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

Store credit is issued for the original purchase amount only (less applicable return fees) and does not expire. All original shipping costs are non-refundable.

Hardpressed does not offer store credit for the following items: Hats, Toques, Socks, Earrings.

Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale. 

Store credit is a refund issued in the form of a Hardpressed gift card. If you've completed a return through the mail, it will be sent to your email in the form of a virtual gift card. If you've completed a return in-store, it will be given to you on a physical gift card.

Store credit can be used online by entering the unique gift card code at checkout in the 'Gift Card' section.

Store credit can be used in-store by presenting your physical or virtual gift card, or unique QR code associated with the gift card.

Store credit never expires. Save it for a rainy day! :)

Exchange

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 exchange shipping fee (covers shipping both ways) which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.

*Some exceptions can be made if there have been significant shipping delays - contact us to see if you qualify.

**International orders are not eligible for exchange - only refunds or store credit are available.

Please note: Clearance items are not eligible for exchange. They are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

If the item you'd like in exchange is out of stock, your best option is to make a return for store credit instead. Store credit is issued in the form of a virtual gift card (or physical gift card if brought into the store), can be used online or in-store, and never expires. From there, you can sign up for restock notification to be notified when the item you want has been restocked. If it's an item that won't be restocked, the store credit can be used toward any other item!

Online Orders

Order Inquiries

To view the most up-to-date information on your order please locate your original order confirmation email and click the ‘View Order Status’ button.

*Please note that if you have made any changes to your order (ie. changed an item or size), the original item ordered and the new item will both show up on this page. Not to worry, you will not be charged for both unless you have requested to add an additional item to your order, in which case an invoice will be sent to your email.

If you chose to have your order shipped with Canada Post you can check the shipping progress by clicking the ‘Track Package’ button in your shipping confirmation email. 

If you have not received a shipping confirmation yet, that means we are still in the process of fulfilling your order. Hang tight!

You can also always check the status of your order by clicking the ‘View Order Status’ button in your original order confirmation email.

Yes, if your order was placed in the last 24 hours there is a good chance that we will be able to make an adjustment. Please email us at store@hardpressed.ca with your nameorder number, and the changes you would like to make.

If you are looking to add an item to your recently placed order, please place an entirely new order, add a note on the order that includes the first order number, and a request to combine & ship both orders together if possible. If we are able to combine your orders you will be refunded one shipping charge. If the original order has already been processed they will ship separately.

Yes, if your order was placed in the last 24 hours there is a good chance we will be able to change the shipping address for you. Please email us at store@hardpressed.ca with your nameorder number, and the address changes you would like to make.

Yes, absolutely! All they will need is your order number and the name associated with the original order.

In some cases, you may receive a premature delivery alert. If you chose to have your order shipped with Canada Post and your tracking shows that your package was delivered, please wait 1-2 business days. If you still don’t receive it by then please reach out to us at store@hardpressed.ca with your name and order number and we will do our best to get it resolved with Canada Post for you. 

If you’ve chosen to receive your order with our Local Delivery service you will receive a confirmation email once our driver has returned to our facility and confirmed delivery of all parcels. If you don’t immediately see your parcel please check your mailbox, check with roommates/family members to see if they took the package in, and take a look around your entrance as we may have left it in a secure spot out of view.

If you still cannot find your package, please contact us at store@hardpressed.ca as soon as possible with your name and order number and we will look into this for you.

We apologize that we missed an item in your order! Please email us at store@hardpressed.ca with a photo of your packing slip and the items that you did receive and we will get this resolved for you as soon as possible.

We’re so sorry that you’ve received the wrong item in your order and we want to apologize for any inconvenience this may have caused! We do our best to double-check all of our products before they are shipped. However, we are human after all, so sometimes mistakes can happen.

If purchased in-store: If the wrong item was placed in your bag for an in-store purchase, we are happy to reconcile this for you. Please email us at store@hardpressed.ca with photos of the wrong item and your receipt and we’ll go over your options.

If purchased online: If you’ve received the wrong item in your online order, we are happy to reconcile this for you. Please start the process of a return through our Online Return Portal and select ‘Received Wrong Item’ as the reason. Once the details are reviewed and determined to be incorrect, you’ll receive a return label and the correct item will be sent once we receive the wrong one back. Don’t fret, all shipping costs will be covered by Hardpressed.

We apologize for the mix-up! Please email us as soon as possible at store@hardpressed.ca with a photo of the packing slip and item(s) you received so that we can get it resolved for you.

Product Issues

We're so sorry that you’ve received a defective item in your order and we want to apologize for any inconvenience this may have caused! We do our best to quality-check all of our products before they are shipped or put on our retail floor. However, we are human after all, so sometimes mistakes can happen.

If purchased in-store: If you’ve received a brand new item with a defect that was purchased in-store, we are happy to reconcile this for you. Please email us at store@hardpressed.ca with photos and a brief description of the defect and we’ll go over your options.

If purchased online: If you’ve received a brand new item with a defect in your online order, we are happy to reconcile this for you. Please start the process of an exchange through our Online Return Portal and select ‘Item is damaged’ as the reason. Select the same item and size for exchange. You'll be prompted to add photos. Once your request is reviewed and determined to be defective, you’ll receive a return label to send it back. A replacement (stock permitting) will be sent once we receive the defective item back. Don’t fret, all shipping costs will be covered by Hardpressed.

We’re so sorry that your Hardpressed item isn’t holding up as well as it should! If your item was purchased within the last 90 days, you may qualify for a replacement or store credit. If the 90 days have passed, there might be something else we can do for you on a case-by-case basis.

Please email us at store@hardpressed.ca with your name, order number, a photo of the problem area(s) on your item, a description of how you’ve washed and dried the item (including detergent used) and a brief description of the issue. We’ll be happy to look into this for you!

Shipping & Payment

Shipping

We currently ship across North America and the United Kingdom.

In-store Pick Up: This option is available to customers who would like to order ahead and pick up at our retail location in Saskatoon. During the online checkout process under 'Delivery Method', you can choose the option to pick up at our Saskatoon retail location (224 20th St West). 

Local Delivery: We are happy to offer FREE Local Delivery within Saskatoon City limits, personally delivered to your doorstep by a Hardpressed Team member. During the online checkout process under shipping options, you can choose Local Delivery if you live within the city.

*Please note we are unable to deliver to PO Boxes, apartments, condos, business addresses, RR Sites, or addresses in surrounding areas. If one of these applies to you and you've chosen Local Delivery, we will reach out to you with other delivery options.

Shipping via Canada Post:

• $5 Flat Rate Shipping across Canada

• Expedited Parcel (courier calculated)

• Xpresspost Parcel (courier calculated)

All of our tracked packages are shipping out with Canada Post.

Shipping options via Canada Post (shown at checkout based on your location):

• $5 Flat Rate Shipping across Canada

• Expedited Parcel (courier calculated)

• Xpresspost Parcel (courier calculated)

• Expedited Parcel USA (courier calculated)

• Tracked Packet USA (courier calculated)

• Xpresspost USA (courier calculated)

• Tracked Packet International (UK) - Courier calculated

• Xpresspost International (UK) - Courier calculated

We offer a $5 flat rate shipping option for all orders within Canada. Other shipping rates will be calculated at checkout based on where you live and the weight of your order.

*Shipping rates are subject to change depending on seasonal promotions. The current shipping information will be displayed at the time of checkout.

We aim to fulfill pick-up orders within 24-48 hours of the order being placed. You will receive a ‘Ready for Pickup’ email once your order is ready to be picked up, please do not come in until you've received this email.

*Please note that during busy seasons and promotions, fulfillment times may take a little longer than usual. We do not pack pick-up orders on weekends or company observed holidays.

Local delivery orders are typically fulfilled within 2-4 business days and regularly delivered once a week on Thursdays or Fridays (or up to 7 days a week during our busy seasons).

You will receive an email confirmation once your order has been delivered. Any order placed after 11am CST Monday - Friday will be processed the following business day. Orders placed on Saturday, Sunday, or company observed holidays will not begin processing until the next business day.

*Please note we are unable to deliver to PO Boxes, apartments, condos, business addresses, RR Sites, or addresses in surrounding areas/outside of city limits. If one of these applies to you and you've chosen Local Delivery, we will reach out with alternative delivery options.

*Some delays may occur due to weather or other conditions that are out of our control. If we expect significant delays we will reach out to you, or have a statement posted on our website.

Orders of available stock are typically fulfilled and shipped out via Canada Post within 2-4 business days of placement. You will receive a shipping confirmation email once your order has been picked up by the courier.

Your order will arrive approximately 5-10 business days from the date of shipment - your tracking will show the most up-to-date information. International orders may take longer.

*Please pay attention to your order confirmation email for any fulfillment timeline variation depending on the season.

*Any order placed after 11am CST Monday - Friday will be processed the following business day despite the shipping method. 

*Hardpressed does not process or ship orders on Saturday, Sunday or company observed holidays.

Yes! Curbside / Contactless pick up is available to those who do not want to come into the store. Once you've received a 'Ready for Pick Up' email notification you can come to pick up your order. Please call us at 306-384-5488 once you're outside the store and we will have a staff member set your order right outside the front door for you to grab.

Payment

We gladly accept Visa, MasterCard, American Express, Apple Pay, G-Pay, Shop Pay (online only), PayPal (online only) and Hardpressed Gift Cards both online and in-store. We do not accept e-transfer or cheques. 

Pre-paid visas may not work online depending on the policies of the provider, be sure to check on the back of your card or the website of the provider to see if and how it can be used for online purchases.

Unfortunately not. We want financial safety and security for our customers and thus do not accept payment over the phone.

Using your gift card in-store:
Simply present your physical card or QR code from your email or receipt to our sales associates at the time of purchase.

Using your gift card online:
You will need to enter your unique gift card code in the ‘Gift card or discount code’ section during the checkout process.

You will be charged in CAD as soon as your order is placed to your preferred payment method through our secure online checkout. The currency shown on all of our products is in CAD unless you change the toggle in the top right hand corner of our site.

Contact Us

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