RETURN CONDITIONS

RESTOCKING FEE

All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

FINAL SALE ITEMS

The following items are considered final sale, which means that they cannot be returned for a refund, exchange, or store credit:

• Any items labeled as "final sale" on our website.
• All clearance items purchased in-store.
• All hats, toques, earrings, and socks.
• ONEIRO earrings.

For ONEIRO jewelry (excluding earrings), store credit is the only option available within 14 days of purchase when accompanied by the original purchase receipt, gift receipt, order confirmation, or packing slip.

RETURN POLICIES

PROCESSING TIME

Returns & Exchanges are processed within 2-4 business days of receipt. During November, December, and January, processing returns & exchanges may take up to 7 business days. If an outgoing item for an exchange is unavailable, the customer will be contacted.

To ensure a smooth and efficient return process, please have with you, or include in your return package; a copy of the packing slip, original purchase receipt, gift receipt, or order confirmation. This will help us quickly and accurately process your return request.

CLEARANCE ITEMS

If purchased in-store: All clearance items purchased in-store are final sale. Customers will always be informed when a purchase is final sale prior to processing the transaction. Final sale items will be stamped on the original purchase receipt. No refunds, exchanges, or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date – no refunds or exchanges. Clearance items are marked with a note in the product description of the items product page on the Hardpressed website. Returns through mail can be processed on our Online Return Portal. The customer will be responsible for the full cost of the discounted return shipping label, which will be deducted from the final store credit amount. 

ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

STANDARD REFUND POLICY

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date. Returns must be accompanied by the original purchase receipt or packing slip.

If returning in-store: Qualifying items can be returned for refund onto the original method of payment, which must be present at the time of refund.

If returning through mail: The return of an online purchase for refund must be processed through our Online Return Portal. The customer will be responsible for paying a discounted return shipping label of $5.00 (+tax), which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

If returning an in-store purchase by mail: Please include a note in the return package with the following information: 

Return for Refund
Customer name
Customer email
Order number

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in-store are final sale – no refunds, exchanges, or store credit available.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

STANDARD STORE CREDIT POLICY

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date. Returns for store credit must be accompanied by the original purchase receipt, gift receipt, or order number.

If returning in-store: Qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: The return of an online purchase for store credit must be processed through our Online Return Portal. The customer will be responsible for paying a discounted return shipping label of $5.00 (+tax), which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: Please include a note in the return package with the following information: 

Return for Store Credit
Customer name
Customer email
Order number

Hardpressed does not offer store credit for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items purchased online are only eligible for store credit within 7 days of initial ship date. Clearance items purchased in-store are final sale – no refunds, exchanges, or store credit.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt, gift receipt, or order number. Earrings are final sale.

STANDARD EXCHANGE POLICY

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date. Exchanges must be accompanied by the original purchase receipt, gift receipt, confirmation email, or order number.

If exchanging in-store: Qualifying items can be exchanged for another item. Any price difference will be charged or credited accordingly by the retail team when facilitating the exchange.

If exchanging through mail: Qualifying items can only be exchanged for the same item in a different size (stock permitting)*. International orders are not eligible for exchange - only refunds or store credit are available. All exchanges for online purchases must be processed through our Online Return Portal. The customer will be responsible for paying a discounted exchange shipping label of $10.00 (+tax), which will be invoiced through email. Shipping charges from the original purchase are non-refundable. 

To exchange for a different item altogether, select ‘Return for refund or store credit’ during the online return process. The new item can be purchased right away or once the store credit has been issued for the return. 

Purchases made in-store are only eligible for refund or store credit if returned through mail as determined by return policies. Returns can be mailed to:

HARDPRESSED PRINT STUDIO INC. – RETURNS
224 20th St. W
Saskatoon, SK.
S7M 0W9, CA 

International orders are not eligible for exchange – only refunds or store credit are available.

Hardpressed does not offer exchanges for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, ONEIRO Jewelry**.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds, exchanges, or store credit are available.

**ONEIRO jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original purchase receipt or order number. Earrings are final sale.

RETURN SHIPPING FEES FOR ONLINE ORDERS

Original shipping charges are non-refundable.

Hardpressed does not offer compensation for items that are lost or damaged in return shipping to our facility. 

To ensure a smooth and efficient return process, please include a copy of the packing slip, original purchase receipt, gift receipt, or order confirmation email in your return package. This will help us quickly and accurately process your return request.

For domestic returns: Please use our Online Return Portal to initiate the return process. The cost of a discounted return shipping label for return requests submitted through the portal will be deducted from the final refund or store credit amount once our fulfillment team receives and processes the return, unless otherwise stated. Exchange shipping fees will be invoiced to the customer upon completing a request on our Online Return Portal.  

Please note that in-store purchases and gift returns cannot be processed through the return portal. Rather, they can be mailed directly to us at:

HARDPRESSED PRINT STUDIO INC. – RETURNS
224 20th St. W
Saskatoon, SK.
S7M 0W9, CA

For returning an international order for a refund or store credit: Please use our Online Return Portal to submit a return request. However, please keep in mind that the customer is responsible for providing and covering the full cost of return shipping, including duties and taxes, as we are unable to provide prepaid international return shipping labels. Customers who receive a defective or wrong item are encouraged to send an email to store@hardpressed.ca as these are resolved on a case-by-case basis.

SHIPPING POLICIES

PROCESSING TIMES

We pride ourselves on our efficient order processing and work diligently to get your order to you as soon as possible. Our team packs orders Monday through Friday. The standard processing time is 2-4 business days for all orders. Customers who choose Xpresspost can expect their orders to be processed within 1-2 business days, ensuring even faster delivery times.

Orders placed after 11 am CST from Monday to Friday will begin processing the following business day, irrespective of the shipping method selected. Similarly, orders placed on Saturdays, Sundays, or company observed holidays will not begin processing until the following business day.

All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.

IN-STORE PICKUP

Customers have the option of picking up their orders for free from our storefront location at 224 20th Street West in Saskatoon by selecting ‘Pick up’ under 'Delivery method' during the first step of the online checkout process. Before placing the order, customers should ensure that the delivery method selected is 'Pick up in store - 224 20th St. West'.

Please note that the initial confirmation email does not indicate that the order is ready for pick up. A second email will be sent to inform customers once their order has been packed and is available for pick up. Orders are typically fulfilled within 1-3 business days.

We recommend that customers collect their orders within 14 days of receiving a 'Ready for Pick Up' notification to ensure that all return options remain available to them.

SASKATOON LOCAL DELIVERY

Customers residing within Saskatoon city limits can opt for free local delivery by selecting ‘Local delivery’ under ‘Shipping method’ during the second step of the checkout process, subject to some exclusions*. Our team members, rather than Canada Post, will fulfill the local delivery orders. Before placing the order, customers should ensure that the delivery method selected is ‘Local delivery’ and that the correct delivery address has been entered.

Local delivery orders are fulfilled on Thursdays or Fridays, which means that it may take up to 7 business days for the order to be delivered. Hardpressed will send an email confirmation once the order has been delivered. Please note that some delays may occur due to weather or other factors that are beyond our control. If significant delays are expected, the customer will be contacted to discuss alternative shipping or pick up options.

* PO boxes, apartments, condos, business addresses, RR sites, or addresses located in the surrounding areas are not eligible for Saskatoon Local Delivery.

DOMESTIC SHIPPING

Customers have the option to choose between two shipping methods when placing their order. They may choose Standard Shipping for a flat rate of $5.00 (+tax), or opt for the courier calculated rates for Expedited Parcel or Xpresspost through Canada Post. Shipping rates will be visible on the second step of the checkout process.

Orders are usually delivered within 2-10 business days from the date of shipment, depending on the final destination of the package. Customers will receive delivery estimates and relevant tracking information via email once Canada Post has processed the package at their sorting facility. Shipping, handling, and delivery of the package are the sole responsibility of Canada Post.

INTERNATIONAL SHIPPING

We currently provide international shipping to the United States and the United Kingdom only. 

Customers can choose to ship their international orders using courier calculated rates for Tracked Packet International, Expedited Parcel USA, or Xpresspost International through Canada Post. Shipping rates are visible during the second step of the checkout process.

Orders typically take between 14-20 business days to arrive from the date of shipment. Customers will receive delivery estimates and relevant tracking information via email once Canada Post and the courier in the destination country have processed the package at their sorting facility. Shipping, handling, and delivery of the package are the responsibility of Canada Post and the local courier in the destination country.

It is important to note that customs, duties, and charges are not estimated or paid by Hardpressed. Additional fees, in addition to the original postage paid, may be charged upon delivery and are the sole responsibility of the customer.

FULFILLMENT POLICIES

LOST OR DAMAGED ITEMS

If items are lost or damaged during shipping with Canada Post, Hardpressed will initiate a claims process with Canada Post. If the claim is approved, Hardpressed will either replace the entire order or provide a full refund.

OUT OF STOCK ITEMS

In the event that an item from an online order is unavailable, the customer will be contacted. Unless an alternative item is requested, Hardpressed will refund the cost of the unavailable item back onto the original payment method within 7 days of contacting the customer.

DEFECTIVE OR WRONG ITEM(S) RECEIVED

If purchased in-store: Hardpressed is happy to reconcile this for you. Please call us at 1 (306) 384-5488, send an email to store@hardpressed.ca, or come back to the store with the defective item and your original purchase receipt and we will be happy to resolve the matter as soon as possible.

If purchased online: To process an exchange for a damaged or incorrect item, please use our Online Return Portal and choose "Item is damaged" or "Received wrong item" as the reason for return. Select the same item and size for exchange and provide any necessary photos when prompted. Upon review and approval, a return label with steps on how to return the item(s) will be emailed to the customer. This may take up to 3 business days. A replacement (stock permitting) will be sent once the defective/wrong item is received back at our facility. Hardpressed will cover all shipping costs.