SASK FRIDAY PROMOTION RETURN POLICY

The following policies apply to purchases made during our Sask Friday promotion.

Items fall under our clearance policy if they have a "Clearance Item" note in the online product description or a yellow price tag when shopping in-store. See "CLEARANCE ITEMS" section below for details.

For items that meet our return conditions and were only marked down during the promotional period, Hardpressed offers the following return options:

Refund onto the original method of payment within 14 days of original purchase or ship date. Refunds are issued for the original purchase amount only, excluding shipping charges and less applicable mail return fees.

Store credit within 90 days of the original purchase or ship date. Store credit is issued for the original purchase amount only, excluding shipping charges and less applicable mail return fees.

Exchange within 90 days of the original purchase or ship date. Exchanges can only be processed for the same item in a different size. Customer will be responsible for the exchange fee if returning through the mail.

All items returned through the mail must be processed through our Online Return Portal.

If items are returned from an order that previously qualified for a free $100 gift card, and the order total before shipping and taxes becomes less than $500, the $100 gift card will be canceled and void. If the gift card has been used and items from the original order are returned, the gift card amount will be deducted from the final refund or store credit amount.

If items are returned from an order that previously qualified for an extra 10% off, and the order total before shipping and taxes becomes less than $250, the order will no longer qualify for this promotion. Thus, the 10% off that had been applied to the original order will be deducted from the final refund or store credit amount.

Holiday Return Policy

Our regular return policies apply to purchases made during the holiday season. However, we offer an extension on our store credit & exchange policy. Purchases* made between October 1st -  December 24th will be eligible for store credit or exchange until January 15th, 2023 or within 90 days of the original purchase or ship date, whichever date is later.

*Clearance items are excluded from this extension. Items fall under our clearance policy if they have a "Clearance Item" note in the online product description or a yellow price tag when shopping in-store. See "CLEARANCE ITEMS" section below for details.

Final sale items

For hygiene reasons, all hats, toques, earrings, and socks are final sale. No refunds or store credit available.

All clearance items purchased in-store are final sale. No refunds or store credit available.

Oneiro jewelry (excluding earrings) is only eligible for store credit within 14 days of purchase when accompanied by the original receipt, gift receipt, or packing slip.

Clearance items

If purchased in store: All clearance items are final sale. No refunds or store credit available. 

If purchased online: Hardpressed offers store credit only on clearance items that meet our conditions within 7 days of initial ship date. If returning through mail, the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. Please read through our policies in full to make sure your item(s) meet the requirements.

*Clearance items are marked online with a note in the product description or in-store with a yellow tag.

Return Conditions

All returned items, arriving in-store or through mail, will be inspected upon receipt. Items must be unwashed, unworn, and in new condition with tags still attached. Items that do not arrive in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

Circumstances that may warrant a restocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return if they are scented with smoke/perfumes/cologne, have visible stains or have been laundered/dry cleaned, etc.

STANDARD Refund POLICY

Hardpressed offers refunds on items that meet our return conditions within 14 days of the original purchase or ship date.* Returns must be accompanied by the original purchase receipt or order number.

If returning in store: the original method of payment must be present at the time of refund.

If returning through mail: Refunds through mail for online purchases must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final refund amount. Shipping charges from the original purchase are non-refundable. 

If returning an in-store purchase by mail: qualifying items can be returned for refund to the original method of payment. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the refund amount. Items that are not available online (in-store only items) cannot be returned through mail.

Hardpressed does not offer refunds for the following items: Hats, Toques, Socks, Earrings, Clearance Items*, Oneiro Jewelry**.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

**Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale.

Standard Store credit Policy

Hardpressed offers store credit for items that meet our return conditions within 90 days of the original purchase or ship date*. Returns for store credit must be accompanied by the original purchase receipt or order number.

If returning in store: qualifying items can be returned for store credit in the form of a gift card.

If returning through mail: qualifying items can be returned for store credit in the form of a virtual gift card. All returns for store credit must be processed through our Online Return Portal. You, the customer, will be responsible for a $5 flat rate return shipping fee which will be deducted from the final store credit amount. Shipping charges from the original purchase are non-refundable.

If returning an in-store purchase by mail: qualifying items can be returned for store credit in the form of a virtual gift card. Please email us at store@hardpressed.ca to facilitate this type of return. The customer will be responsible for providing a shipping label and we will not deduct any return fees from the final store credit amount. Items that are not available online (in-store only items) cannot be returned through mail.

*Clearance items are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available. Oneiro jewelry is only eligible for store credit within 14 days of purchase when accompanied by the original receipt or order number. Earrings are always final sale.

EXCHANGES

Hardpressed offers exchanges for items that meet our return conditions within 90 days of the original purchase or ship date*. Exchanges must be accompanied by the original purchase receipt or order number.

If exchanging in store: qualifying items can be exchanged for another item.

If exchanging through mail**: qualifying items can only be exchanged for the same item in a different size. All exchanges must be processed through our Online Return Portal. The customer will be responsible for a $10 return shipping fee which will be invoiced through email. Shipping charges from the original purchase are non-refundable. To exchange for a different item altogether, select return for store credit during the process.

*Clearance items are not eligible for exchange. They are only eligible for store credit within 7 days of initial ship date if purchased online. If purchased in-store, they are final sale and no refunds or store credit are available.

**International orders are not eligible for exchange - only refunds or store credit are available.

Returns through the mail

Please read our policies in full before mailing your item(s) to make sure you qualify for a return. 

Returns & exchanges through mail for online purchases must be processed through our Online Return Portal and accompanied by the original packing slip or order number. Please use the provided prepaid shipping label (when applicable).

Customer wishing to make a return from an in-store purchase must email store@hardpressed.ca prior to mailing items.

Returns can be mailed to:

HARDPRESSED PRINT STUDIO
224 20th St. W
Saskatoon, SK
S7M 0W9, CA 

Return Shipping Fees

$5 Return for Refund or Store Credit - a $5 flat rate return shipping fee will be deducted from the final refund or store credit amount.

$10 Straight Exchange - a $10 flat rate return shipping fee will be invoiced through email upon starting the return process.

Return Clearance Items for Store Credit - the customer will be responsible for the full return shipping cost which will be deducted from the final store credit amount. 

International Returns - the customer will be responsible for the full return shipping cost as we are unable to issue international prepaid shipping labels. Please submit a return request through our Online Return Portal and be sure to include the original order number in your package. Otherwise, we will be unable to process your return.  

In-Store Purchases Returned Through the Mail - the customer will be responsible for purchasing a return shipping label and we will not deduct any return fees from the final store credit amount. Please email us at store@hardpressed.ca to facilitate this type of return. 

Defective or Wrong Item Received - Hardpressed will cover all return and replacement shipping costs if your item is determined to be defective or incorrectly delivered. Please submit a return request through our Online Return Portal and be sure to select the correct reason for return (i.e. item is damaged or received wrong item).

Shipping

We currently ship to Canada, the United States, and the United Kingdom.

We offer a $5 flat rate shipping fee for all Canadian orders. Other courier calculated options are available. All shipping rates are shown at checkout.

Shipping timelines are the responsibility of Canada Post or, where applicable, the courier used in the destination country. Shipping times can be estimated using the tracking information provided in your shipping confirmation email. Please note that the delivery estimate is not guaranteed and won’t be active until Canada Post processes the package at their facility.

Hardpressed is not responsible for estimating or paying customs duties and charges. You may be charged additional fees beyond the original postage paid if shipping outside of Canada. These additional fees are the responsibility of the customer.

All packages are shipped to the address provided to us during your checkout process. Hardpressed is not responsible for packages that are misdelivered, due to the customer entering an incorrect address at checkout. Be sure to double check your shipping address before you complete the checkout process and after you receive your order confirmation. Once the order has been delivered we have no way of retreiving it and cannot reimburse the order unless the items have been returned back to us.

In-store Pick Up

Customers may choose the free option of picking up their order at our storefront location, 224 20th Street West in Saskatoon. You may have someone else pick up your order for you as long as they have your confirmation email or your name and order number with them.

Saskatoon Delivery

Customers who live within Saskatoon city limits may choose the free option of local delivery.

Some exclusions apply: we are unable to deliver to PO boxes, apartments, condos, business addresses, RR sites, or addresses in surrounding areas. If one of these applies to you and you've chosen Local Delivery, we will send you an email with the option of shipping or free pickup in store.

We currently deliver once a week on Thursdays or Fridays. During busier months we deliveries are done more often. Some delays may occur due to weather or other conditions that are out of our control.

Processing Times

Our team works efficiently to get your order to you as quickly as possible. We pack orders Monday through Friday. Orders placed after 11am CST Monday-Friday will begin processing the following business day regardless of the shipping method. Orders placed on Saturday, Sunday, or company observed holidays will not begin processing until the following business day.

Our standard processing time is 2-4 business days, regardless of the shipping method chosen. Customers who choose Xpresspost can expect their orders to be processed within 1-2 business days.*

Returns & Exchanges are processed within 2-3 business days of receipt. During November, December, and January, processing returns & exchanges may take up to 7 business days.

*Processing times will increase during promotions and busy times of the year.

Lost or damaged items

If an order of Hardpressed items is detemined to be lost or damaged by Canada Post, we will replace or reimburse the entire order.

If the items are another brand and the order surpasses $100 value, Hardpressed will reimburse up to $100 plus the original shipping costs.

Defective or wrong item(s) received

We're so sorry that you’ve received a defective or wrong item in your order and we want to apologize for any inconvenience this may have caused! We do our best to quality-check all of our products before they are shipped or put on our retail floor. However, we are human after all, so sometimes mistakes can happen.

If purchased in-store: If you’ve received a brand new item with a defect or the wrong item was placed in your bag, we are happy to reconcile this for you. Please call us at 1-306-384-5488 or come back to the store and we will be happy to reconcile this as soon as possible.

If purchased online: If you’ve received a brand new item with a defect or the wrong item was shipped, we are happy to reconcile this for you. Please start the process of an exchange through our Online Return Portal and select "Item is damaged" or "Received wrong item" as the reason for return. Select the same item and size for exchange. You'll be prompted to add photos. Once your request is reviewed and determined to be defective or the wrong item, you’ll receive a return label to send it back. A replacement (stock permitting) will be sent once we receive the defective/wrong item back. Hardpressed will cover all shipping costs.

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