We pride ourselves on our efficient order processing and work diligently to get your order to you as soon as possible. Our team packs orders Monday through Friday, with the standard processing time of 3-5* business days. Customers who choose Express Shipping can expect their orders to be processed within 2-3* business days, ensuring even faster delivery times.
*These processing times reflect our current seasonal turnaround due to a high influx of orders. Updated Dec. 9th, 2024.
Orders placed after 11 am CST from Monday to Friday will begin processing the following business day, irrespective of the shipping method selected. Similarly, orders placed on Saturdays, Sundays, or company observed holidays will not begin processing until the following business day.
All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.
Shipping timelines are the responsibility of the carrier used. Shipping times can be estimated using the tracking information provided in your shipping confirmation email. Please note that the delivery estimate is not guaranteed and won’t be active until the carrier processes the package at their facility.
Shipping, handling, and delivery of the package are the responsibility of the Canadian carrier and the local carrier in the destination country.
Hardpressed offers free online order pickup from our storefront location at 224 20th Street West in Saskatoon. To order for in-store pickup, select ‘Pick up’ under 'Delivery method' during the first step of the online checkout process. Before placing the order, ensure that the delivery method selected is 'Pick up in store - 224 20th St. West'.
Please note that the initial confirmation email does not indicate that the order is ready for pickup. A second email will be sent once the order is packed and available for pickup. Orders are typically fulfilled within 1-3 business days.
You will have 30 days to pick up your order from the date you receive a ‘Ready for Pickup’ email. After 30 days, the order will automatically be cancelled and you will receive a store credit for the order amount. We recommend collecting your order within 14 days of receiving a 'Ready for Pickup' notification to ensure that all return options remain available to you.
Please note that we require proof of ID to ensure that the correct order is picked up.
If someone else will be picking up your order - please call or email us with the full name of the person who will be picking up the order on your behalf. They will need to bring your order number and the name associated with the original order. Their ID will also be required at the time of pick-up.
Hardpressed offers free local delivery to Saskatoon residents within city limits, *subject to some exclusions. To choose this option, select ‘Local delivery’ under ‘Shipping method’ during the second step of the checkout process. Our team members, rather than Canada Post, fulfill all local delivery orders. Before placing your order, please ensure that your address qualifies for this option by reading our exclusions.
Local delivery orders are fulfilled on Fridays*, which means that it may take up to 6 business days for the order to be delivered. Hardpressed will send an email confirmation once the order has been delivered. Please note that some delays may occur due to weather or other factors that are beyond our control. If significant delays are expected, you will be contacted to discuss alternative shipping or pick up options.
*We deliver every second day during the holiday season.
If an order that is placed for Local delivery falls within our exclusions and is not eligible for free local delivery, you will be notified. If we don’t receive a response within 7 days, the order will automatically be changed to ‘In-store pick up’. Customers will then have 23 days to pick up their order. If the order hasn’t been picked up within 23 days of receiving an email from us, it will be cancelled and you will receive a store credit for the order amount.
*PO boxes, apartments, condos, business addresses, addresses in gated communities, RR sites, or addresses located in the surrounding areas are not eligible for Saskatoon Local Delivery.
Hardpressed offers $9.00 (+tax) Flat-rate* Standard Shipping, Free Shipping* for orders over $150, or courier calculated express shipping rates at checkout for Canadian orders. Express shipping rates will be calculated based on order size and shipping destination on the second step of the checkout process.
*We are currently using the most efficient carrier option between Canada Post, Purolator, GLS Canada, Canpar, or ICS Courier.
Please note that pillows and any other items specified on their product page are not eligible for free shipping or the $9 flat rate shipping promotion. Shipping costs for these items will be calculated at checkout.
Orders are typically delivered within 2-10 business days from the date of shipment, depending on the final destination of the package. Customers will receive delivery estimates and relevant tracking information via email once the carrier has processed the package at their sorting facility. Shipping, handling, and delivery of the package are the sole responsibility of the carrier.
All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the carrier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.
We currently provide international shipping through UPS and Fedex to the United States and the United Kingdom only.
Hardpressed offers carrier-calculated rates at checkout. Shipping rates will be calculated based on order size and shipping destination on the second step of the checkout process.
Orders typically take between 14-20 business days to arrive from the date of shipment. Customers will receive delivery estimates and relevant tracking information via email once the Canadian carrier and the carrier in the destination country have processed the package at their sorting facility. Shipping, handling, and delivery of the package are the responsibility of the Canadian carrier and the local carrier in the destination country.
It is important to note that customs, duties, and charges are not estimated or paid by Hardpressed. These additional fees may be charged upon delivery and are the sole responsibility of the customer.
All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the carrier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.
Customs, duties, and charges are not estimated or paid by Hardpressed. Additional fees, in addition to the original postage paid, may be charged upon delivery and are the sole responsibility of the customer.
If items are lost or damaged during shipping with Canada Post, Hardpressed will initiate a claims process with Canada Post. If the claim is approved, Hardpressed will either replace the entire order, or provide a full refund or store credit.
All packages are shipped to the address provided by the customer during the checkout process. For timely and accurate delivery, it is important the shipping address is verified before completing the checkout process. Hardpressed is not responsible for misdelivered packages caused by an incorrectly entered address. Once the package has been delivered by the courier, it cannot be retrieved, and Harpressed cannot provide reimbursement unless the items are returned. If changes to the shipping address are needed, please contact us immediately.
Shipping, handling, and delivery of the package are the responsibility of Canada Post and the local courier in the destination country.
