HUG | Grey | Kids

$9 Shipping across Canada.

FREE in-store pickup at our Saskatoon storefront location.

FREE local delivery within Saskatoon. *Some exclusions apply.

Courier calculated standard and express shipping available across North America and the United Kingdom.

Learn more about our shipping options here.

ONLINE RETURN POLICY

EFFECTIVE MAY 1ST, 2024

Exchanges
Items that meet the return conditions below are eligible to exchange for a product of the same value within 30 days of the original ship date. Return fees may apply, read more details here.

Store Credit
Items that meet the return conditions below are eligible to return for a store credit gift card within 30 days of the original ship date. Return fees may apply, read more details here.

Refunds
Items that meet the return conditions below are eligible to return for a refund onto the original method of payment within 14 days of the original ship date. Return fees may apply, read more details here.

*Shipping charges from the original purchase are non-refundable. 

RETURN CONDITIONS

All returned items must be unwashed, unworn, and in their original new condition with tags still attached. Items that are not returned in "new" condition will be subject to a restocking fee determined by us depending on the condition of the item. 

All returns & exchanges through mail must be processed through our Online Return Portal and accompanied by the original purchase receipt or packing slip/order number.

For more details, please read through our full Return Policy here.

Email: store@hardpressed.ca

Phone: 306-384-5488

Customer Service Hours: 10am-5:30pm CST, Monday to Friday

Our Google hours are updated regularly and reflect our storefront hours. Our customer service department is closed on Saturdays, statutory holidays and company observed holidays. 

Our aim is to answer emails within 24 hours during business days. Voicemail is not frequently monitored so we recommend you email us or call back if you don’t get an answer on your first try.